The Customer Success Manager is responsible for working with new and existing customers
to ensure that they learn the use of, properly deploy and are successful in implementing
QQ Solutions’ technology products and services to grow their businesses and improve
their operations. Via telephone, webinars, Web meetings, seminars and customer visits,
you will train customers and provide on-going support for their use of our solutions.
About the Company
Named by South Florida Business Journal in October 2011 as one of the 25 fastest-growing
technology companies in South Florida, QQ Solutions is a Software as a Services
(SaaS) company that provides solutions to help independent insurance agencies grow
revenues, enhance productivity and operate more efficiently. Our mission is to help
independent insurance agencies compete in the digital world, by leveraging Web technology,
social media, Internet marketing and real-time services. We strive to delight our
customers by exceeding their expectations in product quality, customer service,
training & support, and by meeting their evolving needs through a program of
continuous product development and improvement incorporating the best available
technologies. Now in our twenty-fourth year, QQ Solutions' headquarters
is located in Deerfield Beach, Florida, where we employ 65 people in software development
and testing, customer support & training, marketing, sales, IT and administration.
Responsibilities
- Communicating with new customers and coordinate internal resources to ensure that
customers are on-boarded successfully
- Coordinating responses to technical support requests
- Training new customers in use of QQ Solutions products & services
- Recommending solutions for customer application needs and questions
- Providing pre-sales support to sales reps as required
- Assisting with contract renewals as may be required
- Coordinating with Sales to up-sell new services to existing clients
- Providing input to Product Management on new services/products/features
- Following and enhancing customer support processes
- Visiting customers as required
- Technology evangelist—showing customers how they can use our solutions to grow and
improve their agency
Requirements
- 2-20 or 4-40 license
- Minimum of 3 years of customer service experience working in a P&C insurance
agency
- Understanding of agency workflows and best practices
- Experience in using agency management systems, such as QQ Solutions’ QQ Evolution/QuickFile,
Applied Systems’ TAM/DORIS, Vertafore’s AMS 360, Hawksoft, other
- Experience with Windows 7, Vista and/or Windows XP operating systems
- Proficient with the Microsoft Office software suite
- Excellent verbal & written communications skills
- Great presenter
- Strong telephone skills
- Proven team player
- Curriculum development skills a plus
- College degree desired
How to Apply
Respond to the following questions and submit your resume using the following form
to apply (pdf, doc, docx or txt only; 4MB max):
What is your most recent annual salary?
Do you have recent B2B experience in customer-facing training?
Do you have insurance industry experience?
Your Name:
City of Residence:
Your Email:
Comments (optional):
Attach Your Cover Letter (optional):
Attach Your Resume (.pdf, .doc, .docx or .txt files only):