Customer Success Manager

Job Code: 1130
How to Apply

Calling All P&C Insurance Agents, Account Managers & CSRs Looking for a Career Change

  • Are you a licensed 2-20 or 4-40?
  • Do you have experience using an agency management system (e.g., QQ Evolution, QuickFile, Applied Systems, AMS, Hawksoft, etc.) in an independent insurance agency?
  • Do you understand insurance agency best practices?
  • Are you a great communicator?
  • Do you like to help others be more effective?
  • Would you like the opportunity to evangelize the most exciting insurance agency automation technology and support and train users like yourself?
  • If so, we’ve got the perfect career for you!

At QQSolutions, the Customer Success Manager is responsible for working with new and existing customers to ensure that they learn how to use, deploy and successfully implement our technology products and services. Via telephone, webinars, Web meetings, seminars and customer visits, you will onboard and train customers in the most cutting-edge insurance technology solutions.

Named by South Florida Business Journal in October 2011 as one of the 25 fastest-growing technology companies in South Florida, QQSolutions is a Software as a Services (SaaS) company that provides solutions to help independent insurance agencies grow revenues, enhance productivity and operate more efficiently. Our mission is to help independent insurance agencies compete in the digital world, by leveraging Web technology, social media, Internet marketing and real-time services. We strive to delight our customers by exceeding their expectations in product quality, customer service, training & support, and by meeting their evolving needs through a program of continuous product development and improvement incorporating the best available technologies. Now in our twenty-fourth year, QQSolutions’ headquarters is located in Deerfield Beach, Florida, where we employ 65 people in software development and testing, customer support & training, marketing, sales, IT and administration.

  • Communicate with new customers and coordinate internal resources to ensure that customers are on-boarded successfully.
  • Train new customers in use of QQSolutions products & services.
  • Lead online training classes using Citrix GoToTraining or other online training tools.
  • Recommend solutions for customer application needs and questions.
  • Provide pre-sales support to sales reps as required.
  • Assist with contract renewals as may be required.
  • Provide input to Product Management on new services/products/features.
  • Visit customers as required (but 98% of customer contact on the phone).
  • Technology evangelist—showing customers how they can use our solutions to grow and improve their agency.
  • 2-20 or 4-40 license
  • Minimum of 3 years of customer service experience working in a P&C insurance agency
  • Understanding of agency workflows and best practices
  • Experience in using agency management systems, such as QQSolutions QQEvolution/QuickFile, QQCatalyst, Applied Systems TAM/DORIS, Vertafore AMS 360, Hawksoft, etc.
  • Experience with Windows 7, Vista and/or Windows XP operating systems
  • Proficient with the Microsoft Office software suite
  • Excellent verbal & written communications skills
  • Great presenter and trainer
  • Strong telephone skills
  • Customer connected and able to empathize
  • Proven team player
  • Curriculum development skills a plus
  • College degree desired

How to Apply

Respond to the following questions and submit your resume using the following form to apply (pdf, doc, docx or txt only; 4MB max):

What is your most recent annual salary?

Do you have recent B2B experience in customer-facing training? 

Do you have insurance industry experience? 

Your Name:

City of Residence:

Your Email:

Comments (optional):

Attach Your Cover Letter (optional):

Attach Your Resume (.pdf, .doc, .docx or .txt files only):