Current Job Openings at QQ Solutions

Customer Success Manager

Calling All P&C Insurance Agents & CSRs Looking for a Career Change

Are you a licensed 2020 or 4-40?

Do you have experience using an agency management system (e.g., QQ Evolution, QuickFile, Applied Systems, AMS, Hawksoft, etc.) in an independent insurance agency?

Are you passionate about how technology can help grow an agency and improve operations?

Do you understand insurance agency best practices?

Are you a great communicator?

Do you like to help others be more effective?

Would you like the opportunity to evangelize the latest agency automation technology, support and train users like yourself?

If so, we’ve got the perfect career for you!

The Customer Success Manager is responsible for working with new and existing customers to ensure that they learn the use of, properly deploy and are successful in implementing QQ Solutions’ technology products and services to grow their businesses and improve their operations. Via telephone, webinars, Web meetings, seminars and customer visits, you will train customers and provide on-going support for their use of our solutions.

Product Manager

QQ Solutions is seeking an experienced Product Manager with demonstrated success in the product management of software products. This position is responsible for product definition and for developing strategies and initiatives to successfully take QQ Solutions’ SaaS products to market in the insurance technology marketplace. The Product Manager will be responsible for identifying customer requirements and market trends, business cases, establishing new product marketing strategies, creating user stories for new product features, competitive analysis, product positioning, pricing and tracking key product line metrics. The Product Manager will be initiating primary research and obtaining field intelligence to analyze and develop successful go-to-market initiatives that drive product line growth. This position reports to the Director of Product Management and will work closely with sales, marketing, software development and product support.

Senior Sales Executive / Software Sales

The Senior Sales Executive’s responsibilities include but are not limited to making 75 outbound calls per day and to meet or exceed the goals set by the Director of National Sales. You will be offering and selling software solutions to Insurance agencies in a defined geographical territory. In addition, you will strive to delight customers and be a team player.

Product Support Specialist

QQ Solutions has an immediate need for a motivated individual to join our Product Support Team. The successful candidate will be a part of a highly skilled team responsible for both technical support and customer satisfaction in a fast paced Call Center Support environment. You will join a team of proactive, passionate Technical Support oriented individuals. Candidates should be eager to take on the challenges of working in a constantly changing environment.

Under direct supervision of the Product Support Manager, the Product Support Representative shall serve as the primary point of contact for our customers within the Product Support Team.

Provides end user support for all products. Interacts with customers directly to resolve customer service inquiries over the phone, Live Chat or through email.

The successful candidate shall have previous knowledge of Technical Support Best Practices along with a blended balance of Customer Service Skills and Incident tracking systems.

Must be able to: Multi task and effectively document all interactions at a high level of detail; follow up on outstanding issues and service incidents; follow TCO practices; apply knowledge of Software and Systems by adhering to policies and processes to independently support company Products.

Software Tester/Quality Assurance

QQ Solutions has an immediate need for a motivated individual to join our Quality team. The successful candidate will be a part of a highly skilled team responsible for Quality Assurance in a fast paced Insurance Application software environment. You will join a team of proactive, passionate and detail oriented individuals. Candidates should be eager to take on the challenges of working in a constantly changing environment.