QQ Solutions has an immediate need for a motivated individual
to join our Product Support Team. The successful candidate will be a part of a
highly skilled team responsible for both technical support and customer
satisfaction in a fast paced Call Center Support environment. You will join a
team of proactive, passionate Technical Support oriented individuals. Candidates
should be eager to take on the challenges of working in a constantly changing
environment.
Under direct supervision of the Product Support
Manager, the Product Support Representative shall serve as the primary point of
contact for our customers within the Product Support Team.
Provides end user support for all products. Interacts with
customers directly to resolve customer service inquiries over the phone, Live
Chat or through email.
The successful candidate shall have previous knowledge of
Technical Support Best Practices along with a blended balance of Customer
Service Skills and Incident tracking systems.
Must be able to: Multi task and effectively document all
interactions at a high level of detail; follow up on outstanding issues and
service incidents; follow TCO practices; apply knowledge of Software and Systems
by adhering to policies and processes to independently support company Products.
If hired, candidates shall be required to take a written exam within 60 days of
hire. Candidates shall be required to pass each exam with a minimum of a 75%
passing grade.