For over twenty-five years, QQ Solutions has helped independent insurance agencies make the most of their business by providing them with cutting-edge agency management systems and comparative rating software. Our goal is to make our customers successful, and our blog is another resource to help you become just that. Categories like Agency Management Technology and Agency Marketing provide insight on new developments in the industry to help agents stay on top of the latest and greatest ideas in their field. Meanwhile, Insurance Sales Tips and Client Relations take a granular look at better ways to engage and service your customers. So dive in, share your thoughts by posting a comment back, and subscribe to the RSS feed so you don’t miss a thing.

Rotten Reviews Can Save Your Business

Competition can be fierce. Nowhere is this truer than for the independent insurance agency. So, how can you stand out and become the agency of choice? Glad you asked!   There are several ways you can go about this. You … Continue reading

So, You decided to Go Paperless in Your Agency. Now what?

Throughout the years, I have had the opportunity to meet hundreds of insurance agents from all over the Country. They all find themselves in different places in the technology spectrum. Some agencies pride themselves in using the latest technology to … Continue reading

Making the Connection Between People and Technology

How Sun Insurance Services leverages technology to connect with customers. In May of last year, Sun Insurance Services achieved a company milestone: reaching their tenth anniversary. Located in Orlando, Florida, the personal and commercial lines insurance agency has more than a few … Continue reading

Reaching for Customer Service Inspiration

I have taped one of my favorite customer service quotes to my door at the office. It is from Lior Arussy’s book, Excellence Every Day: “When we feel the butterflies in our stomach, that’s a sign we are reaching toward excellence. … Continue reading

About the Customer Service Folks at QQSolutions

An introduction to the team that’s delivering the best support in the business! At QQSolutions, our Customer Service team includes Product Support Reps (PSRs) and Customer Success Managers (CSMs). So, what’s a Customer Success Manager and how does he/she fit … Continue reading

On Customer Empathy

This week, I thought I’d share with you my thoughts on something I’m very passionate about: Customer Empathy.  So, in this post, I’ll explain why this is so central to QQSolutions’ success to date and strategy going forward. And, why … Continue reading

Happy 1st Birthday QQCatalyst®!

Over 520 Insurance Agencies Have Chosen QQCatalyst® in its First Year! Ease-of-Use and Patent-Pending Cloud-Based Design Lead Agents to Select it as Their Agency Management System Success breeds success. After less than one year, over 520 insurance agencies have now subscribed … Continue reading

Now You Can Build A Transformative Technology Strategy Around Your Agency Management System – QQCatalyst®

In early 2013, we released version 1 of QQCatalyst®, the revolutionary cloud-based agency management system for independent insurance agencies looking to move into the future. In developing QQCatalyst, our vision was to create not just a powerful and easy-to-use agency … Continue reading

The Customer Always Comes First? Wrong!

I expect my post this week will generate some controversy. Well, here goes… An old adage has it that the “customer comes first.” I say, that’s WRONG! I believe hiring great employees, equipping and training them well, and encouraging them … Continue reading

Bilingual Marketing for Insurance Agencies

Has your insurance agency considered bilingual marketing opportunities? In my post below, I’ll give you some ways your agency can expand its reach into a key demographic. According to the U.S. Census Bureau, 37.6 million U.S. residents out of those … Continue reading

Increase Your Insurance Agency’s Productivity

Productivity has a direct impact on your agency’s bottom line. Your agents not only need to be motivated to work hard, they also need access to the tools and resources that will help them be productive and successful. Our cloud-based … Continue reading

Slide Presentation: Getting To Know Your Customers

Getting to Know Your Customers from QQ Solutions

Work Your Way With QQ Catalyst’s Dashboard

If you’re using our cloud-based agency management system, QQ Catalyst, you know that you can customize your Dashboard with the 22-plus widgets currently available. But, do you know what each of them are and how best to use them? Read on … Continue reading

Avoiding Marketing Mistakes That Inhibit Agency Growth

In an industry that was built on a firm handshake, it can be difficult for some agents to let go of what worked in the past and adapt to today’s marketplace. The good news? Relationships are still at the foundation … Continue reading

QQ Solutions Celebrates Twenty-Five Years of Innovation in Agency Management & Comparative Rating – and the People Who Made it Happen

This month, QQ Solutions celebrates a big milestone: our twenty-fifth anniversary as a Software-as-a-Service (SaaS) company. While QQ Solutions is now among the top three agency management system providers nationwide, our team still stays true to our roots – developing … Continue reading

Marketing Your Agency in the Digital World

Change can be scary. It’s often met with fear and reluctance. Yet, as Heraclitus of Ephesus observed 2,500 years ago, “the only constant is change.” In fact, in the business world, one’s success is extremely dependent upon how one responds … Continue reading

Slide Presentation: The Agency Dashboard of the Future

Unmatched in design, the QQ Catalyst Dashboard is changing agency management systems forever. Find out how in this Slideshare presentation. QQ Catalyst’s Custom Dashboard from QQ Solutions

Slide Presentation: Overcoming Common Objections in the Sales Process

Why They're Not Buying Insurance from QQ Solutions

QQ Catalyst 2.0 is Now Available. The Revolutionary Cloud-Based Insurance Agency Management Software System Now Helps Manage Your Finances.

As an independent insurance agency owner, you have to manage the day-to-day AND think big picture. Learn how our agency management software as a service lets you do both. Finally – the wait is over! After much hard work, countless … Continue reading

Six Mobile Apps Insurance Agents Need Now

Insurance agents are always on-the-go. These mobile apps can help you turn prospects into customers, even while you’re out of the office. As an insurance agent, you’re always on-the-go. You’re running from lunch with a client to a meeting with … Continue reading

Seasonal Marketing Tips for Insurance Agencies

Does your insurance agency leverage seasonality to sell more? If not, you could be missing out on some low-hanging fruit that’s juicer than you think. Seasonality plays a vital role in insurance sales, and even more so in agency marketing. … Continue reading

Ten Tips For Marketing Your Agency: Part 2

In the second part of his two-part series on insurance marketing tips, Jim Brandt of Sun Insurance Services, continues with his top five tips on what it takes to successfully market to today’s customer. Last week, I introduced Jim Brandt, Founder & President … Continue reading

Ten Tips For Marketing Your Agency: Part 1

Your insurance marketing strategy can make or break your agency. Read Part 1 of this two-part series on insurance marketing tips from Sun Insurance Services. I’m really excited that in my blog this week, Sun Insurance Services, Inc’s Founder & … Continue reading

How to Avoid Bad Branding in Social Media

Effective social media for insurance agencies starts with good branding. Maintain your brand and build customer loyalty through social media with these tips. If you’ve been using social media as another vehicle to deliver your insurance agency’s sales pitch, you … Continue reading

Slide Presentation: Master Multitasking

Master Multitasking At Your Insurance Agency from QQ Solutions

Our Favorite Custom Reports in QQ Catalyst

Find out how you can leverage custom reports in our new cloud-based agency management system, QQ Catalyst, to help grow your bottom line. As an insurance agent, you have to juggle many responsibilities. How do you find the time to … Continue reading

“Dōmo arigatō, Mr. Roboto”

Or, the Not So Immediately Apparent Connection Between Agile Development (Scrum) and the Manufacturing Quality Revolution of the Latter Half of the 20th Century…and, Why We Should Care. (How about that for a title!) Here’s a shorter one: How QQ … Continue reading

Geo-Targeting Proves That Less is More

Insurance agencies can utilize geo-targeting to reach local customers more effectively. Use these tips to develop a geo-targeting strategy for your agency. Geo-targeting, also referred to as “location-based marketing,” can help insurance agencies narrow their focus down to local leads. … Continue reading

Why Your Insurance Agency Needs a Mobile Strategy

Going forward, you won’t succeed without a mobile strategy. Find out how to create a mobile strategy for your agency in this post. You won’t be successful without a mobile strategy. Do you think I’m being overly dramatic? Well, perhaps. … Continue reading