Today’s modern world is always on the go. We spend countless hours on the move, digesting information through our tablets and smartphones. It’s a fast-paced and intense lifestyle that demands businesses to become mobile as well. In addition to this, agency management systems must empower agents to be available to their clients for both correspondence and important news.
Here at QQSolutions, we’ve been hard at work updating our software to provide these new and innovative features that our clients need. Unlike many other agency management systems, ours adapts and changes to meet and exceed the expectations of our clients. Join us as we explore some of these new features.
Going Mobile with QQCatalyst
The latest version of QQ Catalyst is 3.7 and unlike other software options, ours does not require you to do anything to upgrade. Our unique cloud-based approach enables us to make changes as needed without any input required from our users. Today we’ll take a look at some of the recent changes we’ve made that makes our software more mobile friendly:
1. Inbound/Outbound Texting
Agents now have the ability to send and receive text messages to their respective clients through QQCatalyst. This is a revolutionary way to reach your customers where they are and in a way that’s convenient for them. Texting has always been the best way to reach someone quickly, and with QQCatalyst, insurance agents can utilize this method to contact customers or receive correspondence from them.
A feature like this isn’t common among most management software options. We’ve implemented it into ours to better serve our clients and streamline their communication with policyholders.
2. Support for MMS Messaging
In this industry, we all know that words sometimes don’t cut it. We need photos, signed documents, and the like. The latest version of Catalyst meets this need in our texting by supporting Multimedia Message attachments like docs, images, videos, and audio. We’ve also updated our texting widget to show more details on attachments, along with the ability to reply without leaving the tab.
This allows agents to place images within the policy holder’s account for easy reference in the future, along with tangible evidence to keep on hand.
3. Text Signatures
The above enhancements serve to make agents more mobile and easier to reach as well. This is aimed at providing better communication options between agents and clients. The final piece of this puzzle comes in the form of unique text signatures for each of the agents. By having the ability to sign the text like you would an email or letter, the client can know exactly who they are communicating with and will therefore trust information more when delivered in this manner.
The benefit of a feature like these are that they provide a personalized way of assisting policyholders and potential customers. This kind of assistance is far more likely to keep your retention rates high as customers will receive a more personalized experience.
Final Thoughts
The trends of today’s technology are leaning towards mobile more and more. To adapt to this, we at QQSolutions have already begun enhancing and updating our software with new features revolving around texting and better communication through our agency management system. The time to adapt is now, and with QQCatalyst, the transition will be smooth and the results will be tangible. Contact us today to experience the different with a free demo.
