Product Support

Email: qqsupport@qqsolutions.com
Tel: 877.809.2509
Hours of operation are Monday through Friday from 8:30am to 8:00pm Eastern Time.

At QQSolutions, we offer you unlimited phone and email product support, so you can get your “how to” questions answered quickly and get back to serving your clients in no time. You can also visit our FAQ section, to get immediate answers to some of the most common questions.

QQCatalyst: http://help.qqcatalyst.com/
QQEvolution: http://help.qqevolution.com/
WebRater: http://help.qqwebrater.com/

For additional support, please visit our support portal, where you can:

  • Get online product support and file incident requests
  • Track your open support tickets
  • Download product updates
  • Update your user profile
  • Manage your subscription account preferences
  • Establish an MVR account (QQWebRater)

Support Tools

The following support tools are used by Product Support. Only download and run these tools if directed by QQSolutions to do so.

The QQCatalyst Download Assistant is a tool created to support non-IVANS downloads (TeamUp, Direct from Carrier, etc.).

The FSC bridge to QQCatalyst is a tool created to support bridging data from FSC to QQCatalyst.

Click here, when engaged with customer support, to share your desktop. A support code is required to access.

Product Training

QQCatalyst

All product training for QQCatalyst is integrated within the product. You can access it by simply clicking here.

Product documentation, training guides and videos are available, in addition to our virtual classrooms. You can register for live or pre-recorded training classes on all topics by visiting our training portal.

Product Documentation
Videos

QQEvolution 2

For product documentation and training videos, please click below:

Product Documentation
Videos

At this time, Evolution is supported only on the following operating systems:

  • Windows Vista
  • Windows 7
  • Windows 8

Evolution is not supported on Windows 10. While some users have been able to use the Evolution product on the Windows 10 platform, there have also been many reports of problems in various areas. We currently have no plans for Windows 10 compatibility and recommend the use of the supported Windows platforms only

QQWebRater

For product documentation and training videos, please click below:

Product Documentation
Videos

QuickFile

For product documentation and training videos, please click below:

QuickFile Manual
Videos

At this time, QuickFile is only supported on the following operating systems:

  • Windows Vista
  • Windows 7
  • Windows 8

QuickFile Desktop and QuickFile Enterprise are not supported on Windows 10. While some users have been able to use the QuickFile products on the Windows 10 platform, there have also been many reports of problems in various areas. We currently have no plans for Windows 10 compatibility and recommend the use of supported Windows platforms only.