In this digital age, technology influences all companies in every industry. In the insurance industry alone, the use of mobile phones, social media, and GPS has affected the way claims are processed and policies are assessed. Additionally, with the rise of e-commerce, customers expect more from the companies with whom they do business – requiring more advanced technology and top-notch customer service.
Your consumers expect service to be personalized, efficient, and fast. Instead of being compared only to other independent agencies, your business is now being compared to cutting-edge companies like Uber and NetFlix as well.
And, with the rise of easily accessible internet, customers are more aware of their insurance options than ever before. 30% of insurance customers said they were likely to switch to another provider in the next 12 months!
Also, if a customer is unhappy they’re not afraid to tell their social network. Did you know your clients are around 50% more likely to share a negative customer experience online than a positive one?
As an insurance agent you have to work harder than ever to keep customers happy and stay competitive. Fortunately, the right technology can do the heavy lifting for you. According to an ITC and Velocify study, technology has helped some agencies sell 43% more policies per producer. Implementing the latest technology in insurance is how the modern agent stays ahead.
Not sure where to start when evaluating your current technology?
Start by asking yourself if your agency management system offers all the tools and features you need, or are there certain tasks you end up doing manually? QQCatalyst offers an intuitive interface and full support for industry standards like ACORD and IVANS. QQCatalyst is also adding an integrated rater to its suite of features, which will be accessible within the system, to help you run your business efficiently.
Second, what is your AMS costing you in hardware, software, and training? With QQCatalyst, implementation is fast and easy. Our software is cloud-based, which provides agents the freedom to access QQCatalst from any device with an internet connection. Cloud-based software also means we handle all of the upgrades and modifications on our end, and you get to enjoy a seamless transition. For training, we provide a fast and quick transition to the new software, in addition to ongoing support over the phone during business hours. Various how-to videos, online webinars, and other resources are also available on our website at any time.
And third, how secure is your current software? QQCatalyst customers enjoy the peace of mind that a cloud-based solution offers. The software itself, QQCatalyst, is hosted on the Microsoft Azure cloud which is constantly being monitored (both physically and virtually) every single day.
This rock-solid infrastructure is combined with an additional layer of security. The client information that insurance agencies store in our program is contained in a separate server provided by Amazon Web Services. These encrypted and constantly monitored servers ensure that your client’s information is always secure and safe from data breach.
